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Your privacy is important to us.

This policy tells you:

  • What information we gather
  • How we use it
  • How you can opt out
  • How to access the information we may have about you.

Collecting Information

We collect information about guests such as

  • Name, address, phone number, email address
  • Automobile license number, make and year
  • Credit card number, expiry date and CVV code
  • Special needs, interests and preferences

We may collect this information directly from you, a member of your family, or from a business or personal associate making reservations on your behalf. We may obtain information by telephone, in person, by mail, fax or email. We may keep this information in written form or electronically. We collect this information to serve you better.

Using Information

We use this information to:

  • Make your stay more enjoyable
  • Assist in arranging payment of your account
  • To provide further information to you about our facilities and programs

We will retain your personal information only as long as required by law or as necessary for the purposes for which it was collected.

Your personal information will not be used for other purposes without your consent.

Disclosing Information

We will not disclose any personal information to anybody else, unless required by law to do so, or in collecting funds owing by you. If our business is sold, we may provide this information to the purchaser of our business.

We will comply with all laws, which require us to supply the information to government agencies and others. We will not otherwise sell, transfer or trade any mailing list that includes your information.

Keeping Information Secure

We will keep written information in a locked cabinet. If the information is stored electronically, it will be password protected, and available only to staff members who require it.

Accessing Information

If you wish to review the information we keep about you, please contact our privacy officer, at the address below. At your request, subject to the applicable law, we will delete your personal information from our records.

Obtaining Your Consent

By providing personal information to us, you are consenting to us using it for the purposes set out above and disclosing it to the parties described above. If you do not want us to use any personal information about you, or wish to limit the use or disclosure of such personal information by us, please contact the privacy officer at the address below by fax, mail or email.

Links to Third-Party Websites

Pine Dale Motor Inn does not control any third-party website. We are not responsible for the content of any linked website or any link contained in a linked website. Pine Dale Motor Inn provides links as a convenience to you and the inclusion of a link does not imply endorsement or verification by Pine Dale Motor Inn of the linked website.

Contacting Us:

If you have any additional comments, questions or concerns please do not hesitate to contact us.

107 Ontario Street South
Grand Bend, ON N0M 1T0

Phone: 519-238-2231
Fax: 519-238-5756


All cancellations must be done by phone, fax, or e-mail seven (7) days prior to check in and a $25 administration fee will be charged.

Guaranteed reservations must be cancelled by 3:00pm one (1) week prior to arrival date to avoid cancellation fees.

For any cancellation after one (1) week prior to arrival date, a one-night fee, including taxes, will be applied.

If the cancelled booking was for a long weekend, group, wedding, or special event, a 10% administration fee of total cost for all cancellations, or 50% charge for rooms cancelled less than two weeks prior to check-in, or 100% charge for rooms cancelled less than one week prior to check in.

Pet Policy

We know hard it is to leave a pet behind. Now you don’t have to! We want to ensure a safe and comfortable stay for you and your furry friends. The Pine Dale Motor Inn is pleased to welcome you and your quiet, well-mannered pet.


Please advise at the time of reservation that you are bringing your pet.

There is a Pet Fee of $30.00, plus tax, per night, per pet to cover additional cleaning costs.

Our designated pet-friendly rooms have direct outdoor access.

Please keep your pet on a leash and under control at all times while on Pine Dale Motor Inn property.

Please do not use the bathtub for bathing your pet.

To receive guest room service, owners must remove their pet(s) from the room, be with the pet(s) in the room, or the pet must be crated; guest rooms with pets left unattended and uncrated will not receive room service.

Pets should not be left unattended in your room. If you do need to leave your pet, please inform the front desk and leave a contact number where you can be reached should your pet become agitated.

Please clean up after your pets, there are plenty of garbage cans on and around the property.

Any damages to the room caused by your pet will be added to your credit card.

Off season rates are from September 30 until May 1 and seasonal rates are from May 1 until September 30. Midweek discounts do not apply during statutory holidays. All rooms are non-smoking. Smoking allowed in designated areas only. For room rates and availability please contact us directly at 1-888-838-7463.